Work in a call centre? – are staff productive?

Any type of work where customer focus is speaking to people on the telephones to either resolve problems or issues, or to sell people stuff can be an extremely demanding position.   You are on the end of a phone, someone at the other end either may not want to be there or isn’t in […]

How can I benefit from attending a stress and resilience workshop?

Did you know that a happy and resilient workforce can directly impact on the following? Increased productivity and higher profits Less stress and fatigue Targets and deadlines met Reduction in staff absenteeism Improvement in staff morale and staff feeling valued. What does a stress and resilience workshop look like? During a workshop or seminar here […]