Change for Success follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Like any other website, Change for Success uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
- to track how you use our website
- to record whether you have seen specific messages we display on our website
- to keep you signed in our site
- to record your answers to surveys and questionnaires on our site while you complete them
- to record the conversation thread during a live chat with our support team
- to track how you use our website
Note that Change for Success has no access to or control over these cookies that are used by third-party advertisers.
Data policy for Change for Success
When it comes to your data you can be assured that we are following the approved path. And we keep it simple, with no jargon.
This Privacy Notice is a snapshot of how our organisation processes your personal data whilst delivering a top-notch service to our clients.
By taking the time to read the below, you will have a good idea of what Change for Success does with your data, from obtaining it in the first instance, right through to deletion. We’ve also added in which Rights you have too.
We are what’s known as the Data Controller, meaning we are an ‘entity’ that decides how and why your personal data is used.
Using your personal information
When you contact us, we’ll collect some of your personal details to enable us to contact you about your query and enter into a contract should you wish to use our services.
We’ll never ask for more information than we need to process your relationship with us, collecting only what is deemed adequate to carry out the task.
Examples of the types of personal information we usually collect are:
Telephone number (including mobile)
I.P. address for your device (if visiting our website)
Unless we tell you otherwise, the personal data and information you supply will never be used for any other purpose without your permission.
Keeping and storing your data
If you’re an existing client or we have had a relationship previously, we’ll keep your personal data for 6 years from the time our services to you cease.
This is because we have a legal obligation to the HMRC should they wish to make an inquiry with us. It also enables us to handle any complaints more effectively.
Should you make a query and decide not to proceed with us, we’ll typically keep your data for 28 days, unless you tell us we can keep it to market to you in the future.
Your data really matters to us and will always be stored securely. All your data is held securely, and password protected, either on my computer’s hard drive or exchange server, or secure cloud-based storage which is itself GDPR compliant.
Any texts or messages sent between us are held on our cloud-based practice management system (password protected) or smart phone which is code protected.
Your name, email address and telephone number, along with appointment times are held in my Practice Management System who as a data processor are fully GDPR compliant. My practice management system is securely password protected.
Handwritten clinical notes are kept in a locked filing cabinet within a locked office within locked premises. Only I have a key. Clinical notes are coded and annotated for additional security. Only I have access to these.
If you use email invoicing or online banking then clearly these systems will hold your data. I will download from these systems for accounting purposes and the resulting spreadsheets are held in Dropbox Cloud storage and Accounting Software systems both of which are password protected. When sent to my accountants, they will be password protected.
The Data Protection Act was updated in 2018, with Rights being at the forefront of the Regulators minds from the outset. We totally support this and list the Rights you have (and more importantly, what they mean) below:
Right of Access – This means you have the right to ask Change for Success about the Personal Data they are currently holding about you
Right to be informed – You have a right to be aware of how your data is being processed. We look to uphold this Right by providing you with THIS notice. Please be assured, should the way we process your data change, we’ll let you know
Right to Data Portability – In basic terms, should you wish us to help you move your data to another organisation, we will do so in a secure and legible format
Right to Erasure – In certain circumstances, you may have the right to have your personal data deleted. This will depend on whether there are other reasons that we may have to hold onto your information
Right to Object – This might be a request to stop marketing to you, or perhaps insist we stop processing your data for other reasons. Unless there is a compelling reason for us not to do so, we will cease the processing of your data
Right to Rectification – It is important that the quality and accuracy of your data is of the highest standards and reflective of your circumstances. Requests might include an update of your bank details, contact details or perhaps a change of sex or name?
Right to Restrict – This right is normally upheld by a business upon receipt of a Right to Object request. This means we may ‘pause’ what we are doing with your data whilst we look into your request
Rights in Relation to automated decision making and profiling – At present, Change for Success doesn’t make use of profiling of automated decision making. (Have you ever applied for something online, perhaps with a financial services company and the ‘computer has said NO’? This is usually an example of automated decision making, to which you can ask for an actual person to intervene and review the decision.)
Exercising your rights
Should you feel you would like to exercise one of the above rights, please contact Change for Success founder Janine Mitchell – [email protected]
Or by post via
Change for Success 6 Addison Road, Stretford, Manchester. M32 9LH
Please help us by clearly identifying in the subject line that this is in relation to a RIGHTS REQUEST. We have an obligation to deal with your request within 1 month of receipt.
Keeping you informed
We have an obligation to ‘Keep you Informed’, so may, from time to time, have a requirement to update this document to accurately reflect the way we process your personal data. We promise to review this Privacy Notice annually.
This version of our policy was created and reviewed by Change for Success Founder Janine Mitchell on 18th June 2021.
Terms and conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
All content within this website is provided for general information only. It should not be treated as a substitute for the medical advice of your own doctor or any other health care professional. We are not responsible or liable for any diagnosis made by a user based on the content of this website. Always consult your own GP if you’re in any way concerned about your health.
Hypnosis/Coaching with Change for Success in NO WAY replaces a diagnosis, treatment or advice from or prescribed by a medical doctor or a psychiatrist.
For any queries about these terms and conditions, please email Janine Mitchell for more information.