It’s okay not to be okay

I attended an event in Manchester yesterday at UK Fast. The topic was all about wellbeing and mental health, and also how this is managed in the workplace. There were a wealth of speakers including an extremely successful multi-million pound business owner who was brave enough to speak about something he had never talked to […]

Work in a call centre? – are staff productive?

Any type of work where customer focus is speaking to people on the telephones to either resolve problems or issues, or to sell people stuff can be an extremely demanding position.   You are on the end of a phone, someone at the other end either may not want to be there or isn’t in […]